Proposal On Health And Safety Management Of Ooredoo - Samples

Question: Discuss about the Proposal On Health And Safety Management Of Ooredoo. Answer: Introduction Risks are an inevitable issue within the workplace issues. Risks need the conscious approach of the personnel for ensuring the safety and security of the personnel. On the other hand, absence of risk assessment compels the personnel to encounter complaints from the customers and clients. With the advancement in technology, health and safety management systems have found their place within the business operations in companies and organizations (McNeil, Frey and Embrechts 2015). These systems prove effective for the caregivers to provide quality and standardized care to the patients. This assignment looks into the benefits of healthmanagement systems and assesses the consequences if organizations like Ooredoo adopt one of these systems. Company profile With its headquarters in Doha, Qatar, Ooredoo serves the customers through the provision of quality telecommunications service. Thirst for innovating the quality and standard of the services, has enabled Ooredoo to accumulate a greater share in the local and foreign markets. According to the annual report of 2015, the company served over 114 million customers across the globe (Ooredooo.qa 2018). 68% of Ooredoos share is borne by the Qatar government, which are enlisted within Qatar stock Exchange and the Stock exchange of Abu Dhabi. As a matter of specification, Ooredoo operates in Middle East, Europe, Asia. Within this coverage, Algeria, Indonesia, Iraq, Kuwait, Maldives, Oman, Palestine and Tunisia is included. Widespread presence in these countries enables the company to reach to large number of customers at a single time. According to the annual report of 2015, the market capitalization of Ooredoo was QAR 301.2 billion, which is USD 82.7 billion. 2013 was the period, when Ooredoo bagged the Best Mobile Operator of the Year at the World communication Awards (Ooredoo.qa 2018). Utilization of health and safety management systems Ooredoo personnel is determined towards enhancing the lifestyle of the customers. Innovation is an integral part of the business activities. In order to serve the customers better, the company develops policies, so that the focus on catering to the needs, demands and requirements of the clients can be improved. The policies help Ooredoo personnel in enhancing their corporate social responsibility. This is also applicable for the aspect of health and safety management. The company provides the employees with safe and comfortable workplace. For management of the health and safety issues, the company makes use of Information and Communication Technologies (ICT) (Ooredoo.qa 2018). Along with this, Occupational Health and Safety management systems; qualitymanagement systems, in house standards and codes are also used by the company for managing the aspect of health and safety. However, risk management is one of the important systems, through which the company personnel manages the health and safety issues. Within this, the personnel make use of templates for gaining an insight into the potential risks, which the employees might face. This evaluation is done in the form of meetings, by involving the board panel, stakeholders and shareholders. At the initial stage, potential risks are discovered (Ooredooo.qa 2018). The next stage is the assessment of the intensity of the risks, followed by the process of gaining solutions for mitigating the risks. Permission is taken from the board panel and the risk managers for involving them in the risk assessment exercise. Drafts are sent to the higher officials regarding the meeting, which they want to arrange for achieving effective solutions for mitigating the risks. The written grants and allowances permit Ooredoo personnel to organize meetings for the adopting latest and modern health and safety management systems. Safe preservation of the written and signed drafts helps the Ooredoo personnel to avert the illegal instances and scandals (Ooredooo.qa 2018). Advantages of health and safety management systems used Information and Communication Technology (ICT) enhances the stability in the relationship between the personnel and the clients. Typical example in this direction can be the social media, which enables Ooredoo personnel to reach to a large number of audiences. Effective use of social media helps the personnel to convey the important information to the clients. Uploading the image of the health and safety management systems on the social media makes the clients aware of the latest activities undertaken by the company. Market survey helps the personnel to gain an insight into the latest health and safety management systems, which are ruling the market (Ooredoo.qa 2018). However, evaluation needs to be done for assessing the appropriateness of the systems in terms of ensuring the safety of the customers. Occupational health and safety management systems help Ooredoo personnel to provide first aid services to the employees. Herein lays the appropriateness of Health and Safety at Workplace Act. These systems inform the managers about the condition of the employees in the workplace. Consideration of CCTV cameras helps the managers to regulate whole of the workplace activities. This regulation is assistance in terms of achieving relevant solutions for the potential risks, which the employees might encounter while executing the allocated duties and responsibilities (Ooredoo.qa 2018). Quality management systems help Ooredoo personnel to regulate the quality of the healthcare service. Hiring quality experts proves beneficial in testing the quality of the systems before launching it for the customers. Tests are conducted for the newly adopted health and safety management systems. These tests assist the personnel to cater to the wellbeing of the customers and clients. The results of the tests are sent to the managers for estimating the resources needed for fulfilling the identified and specified aims and objectives. It is this estimation, which brings to the forefront the potential risks in the workplace operations (Ooredoo.qa 2018). In house standards, codes, practices and policies help the personnel of Ooredoo to develop trust, dependence and loyalty within the customers. Here, the role of statutory body of law attains an important position. This is in terms of setting the standards and protocols, which the personnel need to adhere and comply for efficient management of the health and safety issues. Consistent evaluation helps the personnel to reach to the benchmark level of performance. The perspective of the personnel, here, is to adopt strategic planning for mitigating the risks, which results in a systematic progression towards ensuring the wellbeing of the stakeholders (Ooredoo.qa 2018). Disadvantages and threats related to the used health and safety management systems used Lack of essential skills in the employees compels the managers of Ooredoo to receive complaints from the customers regarding the transmission of incorrect information. Not taking immediate steps for modifying this lack would result in customer turnover. This would provide opportunity to the contemporary brands to increase their sales revenue, adding vulnerability to the market position of the company. Moreover, it also broadens the gap between the personnel and the customers. This gap deprives the customers from knowing the latest activities adopted by the organization for managing health and safety issues. Absence of policies stalls the productivity of Ooredoo. This is in terms of haphazard form of the business operations (Ooredoo.qa 2018). Along with this, absence of policies means the employees perform the activities according to their wish, leading to negative results. This negativity means compromise with the needs, demands and requirements of the customers. This creates a negative impression of the brand in the minds of the customers, indicating loss, flexible enough for spoiling the reputation of the brand. Attaching the aspect of risk management, if there are no flexible policies, the employees and the customers would be hesitant towards investing in the services of Ooredoo (Ooredooo.qa 2018). This is an utter loss in terms of poor infrastructure. In terms of the occupational health and safety, policies are crucial in terms of generating trust, loyalty and dependence in the minds of the customers. However, in absence of the policies, none of the practices of the organization is good. Lack of risk mitigation policies and procedures aggravates the complexities of the personnel. Here, if any worker falls sick in the workplace, they would be compelled to suffer, as there would be no provision for first aid. Not using latest machines for testing the quality of the health and safety management systems produces negative results. Apart from this, not verifying the identity of the quality experts can lead to security issues for the Ooredoo personnel (Ooredooo.qa 2018). Even in this verification, quality machines are needed for speculating every spare part of the systems. Inconsistency in examining the machines would generate difficulties in operating the machines efficiently and effectively. Self-attempts in repairing the machines would result in loss of the organizational resources. Lack of unity and cooperation between the functional departments of Ooredoo, results in difference in opinion, conflicts, discriminations and harassments. These issues destroy the productive capability of the personnel. Apart from this, these instances destroy the stability in the relationship between the personnel and the customers. These issues compel the personnel to encounter illegal scandals and issues (Glendon, Clarke and McKenna 2016). Negligence towards these issues can spoil the reputation of the Ooredoo as a brand. Conclusion and recommendations Training can be one of an effective means for the modifying the aspect of knowledge gaps. The senior and the experienced managers can provide training to the employees about effective and judicious use of the health and safety management issues. Practical tests would help the managers to assess the capability of the employees to fulfil the assigned duties and responsibilities. Along with this, evaluation would bring to the forefront the drawbacks in the ways and means of carrying out the business activities. If this evaluation is done in the form of meetings, the managers would be able to gain an insight into the approach of the employees. Risk management is important to include in these meetings. Using risk assessment templates would enhance the clarity of the personnel regarding the ways and means adopted for mitigating the potential risks. Using search engine optimization would make the personnel aware of the latest and modern health and safety management systems. This optimizatio n is needed as the personnel of Ooredoo need to cater to every business aspect. Policies are important in terms of providing quality healthcare and safety facilities to the customers. Ooredoo can introduce accidental policies for ensuring the safety and security of the employees and the clients in the workplace. Taking feedbacks from the clients would help the managers to assess the effectiveness, appropriateness and feasibility of the proposed policies. Uploading the survey and the feedback forms on the website and social networking sites would help the personnel to provide smarter services to the customers. For this, efficient and flexible officials need to be posted on the customer help desk. This is in terms of catering to the needs, demands and requirements of the customers. Statutory bodies of law need to be constantly informed by the Ooredoo personnel in terms of assessing whether the business operations are executed in a legal manner. Their opinion is final and violation of their statements can lead to confiscation of the employment in case of the personnel. Assistance of the statutory body of law would be crucial in terms of developing the standards and protocols for managing the health and safety issues. Countering this, once a health and safety management system is adopted, it needs to be registered with the government. The documents of this registration need to be preserved carefully for averting illegal scandals and issues. As the health and safety management systems used by Ooredoo lack efficiency, therefore, the personnel need to organize meetings for deciding which system would be perfect for fulfilling the organizational requirements. For this, practical application of the available machines is needed. Rationality is important as the quality of the systems needs to be maintained. Innovation is one of the other aspects, which would help the personnel of Ooredoo to attract more customers. Market survey regarding the preference of the customers and recent studies regarding health issues would be beneficial in mitigating the potential risks, which the employees and customers might face while executing the allocated duties and responsibilities. Consistency in the execution of evaluation would help the personnel of Ooredoo to upgrade the standards of the business activities. 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